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Knowledge base
FAQs
BOCA Printer troubleshooting
21
How to tear-off the ticket correctly on a Boca without the automatic cutter option
Important changes to the printer operation with FGL26R/FGL46R firmware
Default password on printers running R version firmware
Lost or forgot the password for the web interface
Ticket feed position is incorrect
View all 21
Printer (menu) settings
26
Change special head setting (print head setup for RADJW, RADJ4 & UPG-R only)
Change print speed
Change print intensity
Change baud rate setting for serial port
Change Ethernet to dynamic IP address setup
View all 26
Procedures
16
How to submit a support ticket.
Powering on your Lemur-X or Lemur-Z printer
Ticket load procedure
Paper guide ticket width adjustment (UPG)
Opto position adjustment on a Lemur-X UPG
View all 16
Maintenance
17
Cleaning the print head on a Lemur
Cleaning the print head on a Lemur-X
Cleaning the platen (rubber drive roller) on a Lemur
Cleaning the optical sensor (opto) on a Lemur with UPG paper guide
Cleaning the optical sensor (opto) on a Lemur (non UPG)
View all 17
Identification
8
How to find the serial number of my BOCA printer?
How to identify the interfaces on my BOCA
Print head identification
Print head cable identification and orientation
Opto detector identification
View all 8
Spare parts list
6
Lemur spare parts list
Lemur-C spare parts list
Lemur-X spare parts list
Lemur-R spare parts list
Lemur-M spare parts list
View all 6
Downloads
Printer drivers
4
Windows driver
MacOS driver
Linux drivers
OPOS Driver
Programs & Sample code
3
BOCA Printer configuration & test programs
Sample code
Remote support through TeamViewer
Driver installation and setup guides
11
Windows printer driver application notes
MacOS printer driver application notes
MacOS driver installation guide
Linux printer driver application notes
Windows 7 driver installation guide
View all 11
BOCA test program guides
7
Installing the Windows Configure and Test Program
Print FGL test ticket with Windows Configure and Test Program
Installing the Customer MAC Test Tool
Testing a BOCA using the Customer MAC Test Tool
Send Text (FGL commands) with Windows Configure and Test Program
View all 7
Manuals
6
Operator's manuals and Programming Guide
RFID (Radio Frequency IDentification) encoding
Resident font supplement
2D barcode support
Printer status operation modes
View all 6
Technical Drawings
2
2D Views
3D Models
Guides
Vertical printer installation guides
4
BOCA Lemur vertical printer installation
BOCA Lemur-2 vertical printer installation
BOCA Lemur-C vertical printer installation
BOCA Lemur-X vertical printer installation
Roll holder installation guides
9
Roll holder overview
Lemur UPG & Lemur-K UPG Roll Holder Adaptor Kit (desktop use)
Lemur-C UPG Roll holder adaptor kit installation (desktop use)
Lemur-X UPG / Lemur-Z Roll holder installation
Lemur-X UPG Roll holder adaptor kit installation (desktop use)
View all 9
Paper low indicator guides
12
Low Paper warning overview
Lemur, Lemur-X and Lemur-Z Low Paper Indicator Input Kit (SQ Opto, ROLL)
Lemur, Lemur-X and Lemur-Z Low Paper Indicator Input Kit (SQ Opto, STACK)
Lemur, Lemur-X and Lemur-Z Low Paper Indicator Input Kit (See through Opto, STACK)
3.5mm Mini Jack Low Paper Indicator Input Kit (Switch)
View all 12
Cash draw interface
4
Cash draw interface on Lemur UPG (built after Oct. 23, 2023)
Cash draw interface on Lemur models
Cash draw interface on Lemur-C
Cash draw interface on Lemur-X
Exit bezel guides
3
Lemur-X exit bezel for short tickets or receipts
Lemur-X exit bezel for long tickets or receipts
Lemur-X bezel installation guide
Lemur-Z Accessories
6
Lemur-Z accessories overview
Lemur-Z adjustable external infeed guide installation
Lemur-Z adjustable internal infeed guide installation
Lemur-Z center infeed guide installation
Lemur-Z base mounting adapter installation
View all 6
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