BOCA Printer troubleshooting

Ticket feed position is incorrect
The printer feeds the tickets, but first ticket sticks too far out off the printer mouth and/or prints blank ticket and/or does not recognize the correct ti...
Mon, 11 May, 2020 at 2:59 PM
Printer is feeding or skipping tickets
If your printer is skipping or feeding extra/blank tickets you first want to make sure your tickets are inserted correctly into the printer. Although you ma...
Tue, 31 Mar, 2020 at 9:36 AM
Printer delivers poor print quality or does not print
The BOCA Printer delivers poor print quality or does not print at all, is there something wrong with it? The print head cam lock may not be locked or m...
Mon, 9 Nov, 2020 at 11:44 AM
Printer doesn't cut on the perforation between the tickets
Why does my printer not cut on the perforation between the tickets? It is not recommended to let the printer cut precisely on/through the perforation. Cut...
Wed, 10 Jun, 2020 at 9:05 AM
No communication to my BOCA Printer
It seems as though there is no communication between my PC and my BOCA Printer, what do I do? Please make sure that the printer is in its correct "...
Mon, 27 Jul, 2020 at 12:23 PM
Empty line/lines in the print out?
BOCA thermal printer not printing clearly? What causes an empty line/lines in the print out? There can be a number of reasons why these white lines appe...
Mon, 20 Jul, 2020 at 9:50 AM
Printer does not get a correct IP address when connected to the network
When a printer is setup for DHCP (dynamic IP address) setup, make sure you switch the printer on with the Ethernet cable connected. The printer will only tr...
Mon, 11 May, 2020 at 1:15 PM
Printer fails to power-up
My BOCA Printer fails to power-up, what can I do? The AC power cord  connected to your printer may be faulty; try another cord. The AC outlet may be faul...
Mon, 11 May, 2020 at 2:55 PM
Cutter failure at power on
If your printer shows "cutter failure" on the display at power on, you may try the steps below to solve this issue. On the ID tag of the print...
Tue, 31 Mar, 2020 at 10:43 AM
Unjamming the BC cutter knife
During shipment of your printer there is a possibility that the guillotine cutter knife became trapped under the stationary cutter blade. This will cause th...
Tue, 31 Mar, 2020 at 9:59 AM