BOCA Printer troubleshooting

Important changes to the printer operation with FGL26R/FGL46R firmware
In March of 2022 Lemur model printers started to use the R46 logic board (s/n 485250 and higher).  This board utilizes the FGL26R## / FGL46R## firmware.   ...
Fri, 1 Jul, 2022 at 9:27 AM
Lost or forgot the password for the web interface
When you lost or forgot the password for the web interface on the BOCA printer, you can only reset the printer to the default settings. Please not that ALL ...
Fri, 1 Jul, 2022 at 9:29 AM
Ticket feed position is incorrect
The printer feeds the tickets, but first ticket sticks too far out off the printer mouth and/or prints blank ticket and/or does not recognize the correct ti...
Mon, 11 May, 2020 at 2:59 PM
Printer is feeding or skipping tickets
If your printer is skipping or feeding extra/blank tickets you first want to make sure your tickets are inserted correctly into the printer. Although you ma...
Tue, 31 Mar, 2020 at 9:36 AM
Printer delivers poor print quality or does not print
The BOCA Printer delivers poor print quality or does not print at all, is there something wrong with it? The print head cam lock may not be locked or m...
Mon, 9 Nov, 2020 at 11:44 AM
Printer doesn't cut on the perforation between the tickets
Why does my printer not cut on the perforation between the tickets? It is not recommended to let the printer cut precisely on/through the perforation. Cut...
Wed, 10 Jun, 2020 at 9:05 AM
No communication to my BOCA Printer
It seems as though there is no communication between my PC and my BOCA Printer, what do I do? Please make sure that the printer is in its correct "...
Mon, 27 Jul, 2020 at 12:23 PM
Empty line/lines in the print out?
BOCA thermal printer not printing clearly? What causes an empty line/lines in the print out? There can be a number of reasons why these white lines appe...
Mon, 20 Jul, 2020 at 9:50 AM
Printer does not get a correct IP address when connected to the network
When a printer is setup for DHCP (dynamic IP address) setup, make sure you switch the printer on with the Ethernet cable connected. The printer will only tr...
Thu, 28 Oct, 2021 at 12:18 PM
Printer fails to power-up
My BOCA Printer fails to power-up, what can I do? The AC power cord  connected to your printer may be faulty; try another cord. The AC outlet may be faul...
Mon, 11 May, 2020 at 2:55 PM