Support

Do not connect the printer to your computer’s USB port until advised to. 

Please contact your software provider to confirm if the use of our driver is required for their ticketing software.  We recommend that the print driver is installed by either your system administrator or IT support staff.   

These print drivers are intended to be installed on Windows PC platforms X86, AMD64 or IA64.  This includes Windows 7, 8.1, 10 and Server 2012 R2. 

To properly install the Boca Systems printer drivers, version 4.0.0.0, follow the steps outlined below.  On the host computer you are installing the drivers on you will want to make sure you have the following:

• Administrate privileges as most Windows systems require this do download drivers.
• Access to the internet as the host computer will need to gain access to the Microsoft website to download the necessary drivers.  

1. Click on the link below to download the zip file to your host computer. You will be prompted if you want to Open, Save or Save as. Click on Save as and save the file to your hard drive. You will need to denote what file folder you saved the file to.
   
   https://tls-bocasystems.com/zip/tls-boca-systems-driver-windows.zip
   
   
   
2. Go to the file folder you saved the zip file to and right click on bocaprinterdrivers.zip. Click on Extract All… It will ask you to select a Destination and Extract Files, click on the Extract button.
   
   
   
3. The file folder that was extracted will automatically pop up. Double click on the BocaPrintDrivers folder to open it up. Right click on boca.bat and click on Run as administrator.
   
   
   
4. You will see two DOS command windows open. The first will be looking for an older version of ddkfglmon.dll file to delete so it may be replaced with new ones once the complete install process is done. The spooler will be stopped while the file is being deleted and will restart. If the PC does not have this file, a message will be displayed “File not found”. This is nothing to worry about as said file did not reside on the PC.
   
   
   
5. The second DOS command window will open to install the printer files as shown below. Notice the message “Driver Package added successfully”. This is how it is displayed on a 64 bit Windows PC. Press “Enter” key to close DOS command windows.
   
   
   On a 32 bit Windows PC it will look more like the below. Click the “Next” button and “Finish” button when prompted to complete the install of the driver package onto the PC.
   
   

If you are connecting to the printer via Ethernet or Wi-Fi then skip to step # 4.

1. Connect the USB cable to the host computer and power on the printer.
   
   
2. Depending on your system, a notice box similar to the following picture should appear. Click on the "Click here for status". This will enable to see the status of the driver software installation.
   
   
   
3.  The correct USB Printing Support and drivers will automatically install. The image below is of a 200dpi driver being installed on a Windows 7 system. The driver name will vary due to the printer’s DPI and logic board level.
   
   
   
   STEPS 4 THROUGH 14 ARE FOR ETHERNET OR WI-FI CONNECTION ONLY 
   
   
4. The self-test ticket that is printed when the printer’s TEST button is pressed will show the IP address that the printer has.
   
   
5. Open up the “Devices and Printer” Menu.
   
   
6. Click on “Add a Printer”. When Add Printer Wizard show up, click on the Next button. Click on “Add a local printer”.
   
   
   
7. When the printer port menu comes up. Click on “Create a new port:” choose “Standard TCP/IP Port”. Click on the Next button.
   
   
   
8. Type in the IP address that is shown on the self-test ticket in the “Hostname or IP address:” field. When typing in the address don’t include the leading zeroes (If IP=189.010.000.002 then type in 189.10.0.2). You also have the option of typing in a specific Port name or leave as the IP address. Click on the Next button.
   
   
   The below screen may be seen (no action is needed). It may take a few minutes for the system to move on to the next screen. This will vary depending on system and Network speeds.
   
   
   
9. When the Additional Port information menu comes up click on the Next button.
   
   
   
10. When the Install print driver menu comes up: Under Manufacturer select “Boca”. Under Printers select the driver that matches your printer’s protocol (FGL or PCL) and DPI. Click on the Next button.
    
    
    Taking a look at the printer’s serial number tag the below chart should aid in determining the correct driver to select. Self-Test ticket is printed by pressing the printer’s TEST button.
    
    
    

    Driver	DPI	Firmware	PCL listed
    Boca BIDI FGL 22/42 200 DPI	200	22 or 42	No
    Boca BIDI FGL 24/44 200 DPI	200	24 or 44	No
    Boca BIDI FGL 26/46 200 DPI	200, 2C	26 or 46	No
    Boca BIDI FGL 22/42 300 DPI	300	22 or 42	No
    Boca BIDI FGL 24/44 300 DPI	300	24 or 44	No
    Boca BIDI FGL 26/46 300 DPI	300	26 or 46	No
    Boca PCL 22/42 300 DPI	300	22 or 42	Yes
    Boca PCL 24/44 300 DPI	300	24 or 44	Yes
    Boca PCL 26/46 300 DPI	300	26 or 46	Yes

    
    
    
    Above is a typical FGL self-test ticket
    
    
    Above is a typical PCL self-test ticket
    
    
    
11. When the version driver menu comes up click on the Next button.
    
    
    
12. When the printer name menu comes up you may keep the default name or type in a different name. We recommend you keep the default name. Click on the Next button.
    
    Your driver name will vary from what is shown in the above image 
    
    
13. When the Printer Sharing menu comes up you may choose to share this printer or not. Click on the Next button.
    
    
    
14. On the last menu you have the option to choose if you want to make the BOCA your default printer.
    Do not click on Print a test page. Click on the Finish button.
    
    Your driver name will vary from what is shown in the above image