Windows Driver Installation Guide

 

Please contact your software provider to confirm if the use of our driver is required for their ticketing software. We recommend that the print driver is installed by either your system administrator or IT support staff.

 

These print drivers are intended to be installed on 64-bit Windows PC platforms from Windows 7 forward. (Note: ARM is not supported). This guide will cover the Windows 11 OS.

 

To properly download and install the Boca Systems printer drivers, you will want to make sure you have the following:

  • Administrator privileges as most Windows systems require this to download drivers.
  • Access to the internet as the host computer will need to gain access to the Microsoft website to download the necessary drivers.

 

If connecting to the host computer via the USB port, then don’t connect the printer’s USB port to the host computer until instructed to do so. 

 


Standard Installation 

NOTE: instructions for difficult and silent installations can be found later in this document.


The following will guide you through downloading the BOCA print driver to your computer.

 

  1. Click on the link below to download the zip file to your host computer. It should automatically be downloaded to the computer’s Downloads folder.

    https://tls-bocasystems.com/zip/tls-boca-systems-driver-windows11.zip


  2. Click on the Start icon. File Explorer icon on your taskbar.
     

  3. You will want to go to the Downloads folder. There are many ways to get to said folder, the following is one example. Double-click on the "Downloads" folder under Frequent folder, your quick access may look different.
         Graphical user interface, application, Word Description automatically generated

  4. When the Downloads pop up box comes up, click on tls-boca-systems-driver-windows11.zip file to highlight it.  
  5. While the file name is selected, click on Extract All in the menu bar.  
  6. You will be asked where you want the files extracted to, recommend leaving as shown below. Click on the Extract button.
  7. Double-Click on Boca_Systems folder 
  8. Double click on BOCAPrintDrivers folder.

  9. Click on Dpinstx64.ext to highlight it and then right click. Click on Run as administrator.. Click on Run as administrator. 
  10. When the below pop-up box comes up, click on Yes button.
  11. Click on Next button.
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  12. Once the driver package is done being installed, the Window will show up. Click on the Finish button.
         Graphical user interface, text, application, Word Description automatically generated

  13. The BOCA printer driver package has now been installed onto your host computer. It is advised to restart your computer. Please move onto the next section.


Once the drivers have been downloaded on the computer, you may move forward with connecting your printer to the host computer. 


Skip the silent and difficult installation sections, if you have completed the driver installation wizard, shown above. 


You may continue with the USB or Ethernet setup further below after the silent and difficult installation sections.

The instructions on this page are to be ignored, unless you require a special installation.


Silent Driver Installation

NOTE: You must add the Boca Certificate to the Trusted Publishers Certificate store before performing a silent install.


Follow steps 1 - 7 of the standard installation and continue here:


  1. Right click on Install_Drx.exe , then click on Run as administrator

  2. Click on Yes button.

  3. The below popup will be shown while the installation is cleaning out old files


If the standard installation fails, we suggest trying the following:

  1. Follow steps 1 - 7 of the standard installation
  2. Follow steps a - c from the silent driver install.
  3. Follow steps 8 - 12 from the standard install.


Once the drivers have been downloaded on the computer, you may move forward with the below for USB connection. If connecting via Ethernet or Wi-Fi then skip this section and see the next section.


USB INTERFACE ONLY

  1. Below is one of many ways to get to the devices and printers’ menu. In the search bar type Control Panel. Click on the start icon.
    In the Type here to search file type in Control Panel and then click on Control Panel app.

  2. When the Control Panel menu comes up, click on Devices and Printers. You will need to have your View By set for Large icons. Your page may differ from what is shown below

  3. Connect the USB cable to the host computer and power on the printer. Windows operating system will automatically install the necessary drivers.

  4. You should notice the Boca driver icon show up in the Devices and Printers Window. Your driver icon may look different than what is shown.  Go to WINDOWS TEST PAGE below


ETHERNET AND WI-FI ONLY

The self-test ticket that is printed when the printer’s TEST button is pressed will show the IP address that the printer has. You will need this information later.


  1. Below is one of many ways to get to the devices and printers’ menu. In the search bar type Control Panel. Click on the start icon.
    In the Type here to search file type in Control Panel and then click on Control Panel app.

  2. When the Control Panel menu comes up, click on Devices and Printers. You will need to have your View By set for Large icons. Your page may differ from what is shown below

  3. When the “Devices and Printer” Menu comes up, click on “Add a printer” to run the install wizard.

  4. When the Add a device pop-up comes up:
    a. Click on “The printer I want isn’t listed”. 
    b. When the find a printer by other option men comes up, click on “Add a printer using a TCP/IP address or hostname” radio button,
    c. click on the Next button


  5. Change the Device type: to TCP/IP Device.
    d.In Hostname or IP address: enter the IP address that is shown on the printer’s self-test ticket. (BOCA self-test ticket explanation )
    e. When typing in the address don’t include the leading zeroes (If IP=189.010.000.002 then type in 189.10.0.2). You also have the option of typing in a specific Port name or leave as the IP address.
    f. Uncheck the “Query the printer and……” Box, click on the Next button.


  6. Change the Device type: to TCP/IP Device.

  7. The host computer will move forward with detecting the IP address. Once detected the below menu will come up. Select standard network card and click next.

  8. When the Install the print driver menu comes up select “Boca” under Manufacturer and the appropriate driver for your printer. Once done click on the next button.


    Taking a look at the printer’s serial number tag the below chart should aid in determining the correct driver to select. Self-Test ticket is printed by pressing the printer’s TEST button

    Above is a typical FGL self-test ticket

    Above is a typical PCL self-test ticket
  9. When the below menu comes up, click on next.

  10. When the below menu comes up, click on next. Your name may vary from what is shown below

  11. At this menu screen, you have the option to share or not share the printer. Click on the next button.

  12. When the below pop-up comes up, click on the Finish button. The driver’s name may vary from what is shown.


  13. Move onto printing a Windows Test page (see next section).




WINDOWS TEST PAGE

The following will guide you through doing a Windows test page to confirm the driver is communicating with the printer. You will want to make sure the printer has stock loaded and is able to print a self-test ticket when the TEST button is pressed. The printing of this ticket confirms that the printer is mechanically working properly. If the printer is not able to print a self-test ticket, then consult the “4.0 Installation” section of the user manual (Operator's manuals and Programming Guide).


  1. Below is one of many ways to get to the devices and printers’ menu. In the search bar type Control Panel. Click on the start icon.
    In the Type here to search file type in Control Panel and then click on Control Panel app.

  2. When the Control Panel menu comes up, click on Devices and Printers. You will need to have your View By set for Large icons. Your page may differ from what is shown below

  3. When the Devices and Printers page comes up, click on highlight the BOCA driver to that is being used and then right click. When the drop-down window pops up, click on Printer properties.
    Your selection of driver will vary from what is shown in the below images.


  4. Once the driver’s properties menu comes up click on the Print Test Page button.
    Your driver properties may vary from what is shown in the below images.

  5. The printer should proceed with printing out a Windows Test page. The printing of this ticket confirms the print driver is communicating with the printer.


Below are some samples printouts for reference only and your test page may look different.

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Above is from a 200DPI FGL printer with 2” x 5.5” stock

 

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 Above is from a 300DPI FGL printer with 3.25” x 6.5” stock

 

If you were not able to install the BOCA print driver using the above steps, please take a screenshot of the “printers and drivers” dialog and attach it to a new support ticket 


Rev: 03.19.24