Support

BOCA Printer troubleshooting 21

• How to tear-off the ticket correctly on a Boca without the automatic cutter option
• Important changes to the printer operation with FGL26R/FGL46R firmware
• Default password on printers running R version firmware
• Lost or forgot the password for the web interface
• Ticket feed position is incorrect

View all 21

Printer (menu) settings 26

• Change special head setting (print head setup for RADJW, RADJ4 & UPG-R only)
• Change print speed
• Change print intensity
• Change baud rate setting for serial port
• Change Ethernet to dynamic IP address setup

View all 26

Procedures 17

• How to submit a support ticket.
• Powering on your Lemur-X or Lemur-Z printer
• Ticket load procedure
• Paper guide ticket width adjustment (UPG)
• Opto position adjustment on a Lemur-X UPG

View all 17

Maintenance 17

• Cleaning the print head on a Lemur
• Cleaning the print head on a Lemur-X
• Cleaning the platen (rubber drive roller) on a Lemur
• Cleaning the optical sensor (opto) on a Lemur with UPG paper guide
• Cleaning the optical sensor (opto) on a Lemur (non UPG)

View all 17

Identification 8

• How to find the serial number of my BOCA printer?
• How to identify the interfaces on my BOCA
• Print head identification
• Print head cable identification and orientation
• Opto detector identification

View all 8

Spare parts list 6

• Lemur spare parts list
• Lemur-C spare parts list
• Lemur-X spare parts list
• Lemur-R spare parts list
• Lemur-M spare parts list

View all 6

Printer drivers 5

• Windows driver
• MacOS driver
• Linux drivers
• OPOS Driver
• End of Life third party printer drivers by Microsoft

Programs & Sample code 3

• BOCA Printer configuration & test programs
• Sample code and SDK
• Remote support through TeamViewer

Driver installation and setup guides 11

• Windows printer driver application notes
• MacOS printer driver application notes
• MacOS driver installation guide
• Linux printer driver application notes
• Windows 7 driver installation guide

View all 11

BOCA test program guides 7

• Installing the Windows Configure and Test Program
• Print FGL test ticket with Windows Configure and Test Program
• Installing the Customer MAC Test Tool
• Testing a BOCA using the Customer MAC Test Tool
• Send Text (FGL commands) with Windows Configure and Test Program

View all 7

Manuals 6

• Operator's manuals and Programming Guide
• RFID (Radio Frequency IDentification) encoding
• Resident font supplement
• 2D barcode support
• Printer status operation modes

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Technical Drawings 2

• 2D Views
• 3D Models

Vertical printer installation guides 4

• BOCA Lemur vertical printer installation
• BOCA Lemur-2 vertical printer installation
• BOCA Lemur-C vertical printer installation
• BOCA Lemur-X vertical printer installation

Roll holder installation guides 9

• Roll holder overview
• Lemur UPG & Lemur-K UPG Roll Holder Adaptor Kit (desktop use)
• Lemur-C UPG Roll holder adaptor kit installation (desktop use)
• Lemur-X UPG / Lemur-Z Roll holder installation
• Lemur-X UPG Roll holder adaptor kit installation (desktop use)

View all 9

Paper low indicator guides 12

• Low Paper warning overview
• Lemur, Lemur-X and Lemur-Z Low Paper Indicator Input Kit (SQ Opto, ROLL)
• Lemur, Lemur-X and Lemur-Z Low Paper Indicator Input Kit (SQ Opto, STACK)
• Lemur, Lemur-X and Lemur-Z Low Paper Indicator Input Kit (See through Opto, STACK)
• 3.5mm Mini Jack Low Paper Indicator Input Kit (Switch)

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Cash draw interface 4

• Cash draw interface on Lemur UPG (built after Oct. 23, 2023)
• Cash draw interface on Lemur models
• Cash draw interface on Lemur-C
• Cash draw interface on Lemur-X

Exit bezel guides 3

• Lemur-X exit bezel for short tickets or receipts
• Lemur-X exit bezel for long tickets or receipts
• Lemur-X bezel installation guide

Lemur-Z Accessories 6

• Lemur-Z accessories overview
• Lemur-Z adjustable external infeed guide installation
• Lemur-Z adjustable internal infeed guide installation
• Lemur-Z center infeed guide installation
• Lemur-Z base mounting adapter installation

View all 6