Support

BOCA Printer troubleshooting 18

• Ticket feed position is incorrect
• Printer is feeding or skipping tickets
• Printer delivers poor print quality or does not print
• Printer doesn't cut on the perforation between the tickets
• No communication to my BOCA Printer

View all 18

Printer (menu) settings 25

• Change special head setting (print head setup for RADJW & RADJ4 only)
• Change print speed
• Change print intensity
• Change Ethernet to dynamic IP address setup
• Change Ethernet to static IP address setup

View all 25

Procedures 14

• How to submit a support ticket.
• Ticket load procedure
• Paper guide ticket width adjustment (UPG)
• Cut or tear opto position adjustment on a Lemur UPG
• Opto position adjustment on a Lemur-X UPG

View all 14

Maintenance 13

• Cleaning the print head on a Lemur
• Cleaning the cutter knife on a Lemur
• Cleaning the platen (rubber drive roller) on a Lemur
• Cleaning the optical sensor (opto) on a Lemur
• Cleaning the BC cutter optos on a Lemur

View all 13

Identification 8

• How to find the serial number of my BOCA printer?
• How to identify the interfaces on my BOCA
• Print head identification
• Print head cable identification and orientation
• Opto detector identification

View all 8

Spare parts list 5

• Lemur spare parts list
• Lemur-C spare parts list
• Lemur-X spare parts list
• Lemur-R spare parts list
• Lemur-M spare parts list

Printer drivers 5

• Windows 11 driver
• Windows driver
• MacOS driver
• Linux drivers
• OPOS Driver

Programs & firmware 4

• BOCA Printer configuration & test programs
• Firmware and resident fonts
• Sample code
• Remote support through TeamViewer

Manuals 5

• Operator's manuals and Programming Guide
• RFID (Radio Frequency IDentification) encoding
• Resident font supplement
• 2D barcode support
• Printer status operation modes

Technical Drawings 2

• 2D Views
• 3D Models

Driver installation and setup guides 12

• Windows printer driver application notes
• Windows 8/10 driver installation guide
• MacOS printer driver application notes
• MacOS driver installation guide
• Linux printer driver application notes

View all 12

BOCA test program guides 7

• Installing the Windows Configure and Test Program
• Print FGL test ticket with Windows Configure and Test Program
• Installing the Customer MAC Test Tool
• Testing a BOCA using the Customer MAC Test Tool
• Send Text (FGL commands) with Windows Configure and Test Program

View all 7

Vertical printer installation guides 4

• BOCA Lemur vertical printer installation
• BOCA Lemur-2 vertical printer installation
• BOCA Lemur-C vertical printer installation
• BOCA Lemur-X vertical printer installation

Roll holder and infeed guide installation guides 10

• Roll holder overview
• Lemur UPG & Lemur-K UPG Roll Holder Adaptor Kit (desktop use)
• Lemur-C UPG Roll holder adaptor kit installation (desktop use)
• Lemur-X UPG / Lemur-Z Roll holder installation
• Lemur-X UPG Roll holder adaptor kit installation (desktop use)

View all 10

Paper low indicator guides 12

• Low Paper warning overview
• Lemur Low Paper Indicator Input Kit (Switch)
• Lemur Low Paper Indicator Input Kit with JST connector(Switch)
• Lemur Low Paper Indicator Input Kit (SQ Opto)
• Lemur Low Paper Indicator Input Kit with JST connector (SQ Opto)

View all 12

Cash draw interface 3

• Cash draw interface on Lemur models
• Cash draw interface on Lemur-C
• Cash draw interface on Lemur-X

Exit bezel guides 3

• Lemur-X exit bezel for short tickets or receipts
• Lemur-X exit bezel for long tickets or receipts
• Lemur-X bezel installation guide