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Knowledge base
FAQs
BOCA Printer troubleshooting
18
Ticket feed position is incorrect
Printer is feeding or skipping tickets
Printer delivers poor print quality or does not print
Printer doesn't cut on the perforation between the tickets
No communication to my BOCA Printer
View all 18
Printer (menu) settings
25
Change special head setting (print head setup for RADJW & RADJ4 only)
Change print speed
Change print intensity
Change Ethernet to dynamic IP address setup
Change Ethernet to static IP address setup
View all 25
Procedures
14
How to submit a support ticket.
Ticket load procedure
Paper guide ticket width adjustment (UPG)
Cut or tear opto position adjustment on a Lemur UPG
Opto position adjustment on a Lemur-X UPG
View all 14
Maintenance
13
Cleaning the print head on a Lemur
Cleaning the cutter knife on a Lemur
Cleaning the platen (rubber drive roller) on a Lemur
Cleaning the optical sensor (opto) on a Lemur
Cleaning the BC cutter optos on a Lemur
View all 13
Identification
8
How to find the serial number of my BOCA printer?
How to identify the interfaces on my BOCA
Print head identification
Print head cable identification and orientation
Opto detector identification
View all 8
Spare parts list
5
Lemur spare parts list
Lemur-C spare parts list
Lemur-X spare parts list
Lemur-R spare parts list
Lemur-M spare parts list
Downloads
Printer drivers
5
Windows 11 driver
Windows driver
MacOS driver
Linux drivers
OPOS Driver
Programs & firmware
4
BOCA Printer configuration & test programs
Firmware and resident fonts
Sample code
Remote support through TeamViewer
Manuals
5
Operator's manuals and Programming Guide
RFID (Radio Frequency IDentification) encoding
Resident font supplement
2D barcode support
Printer status operation modes
Technical Drawings
2
2D Views
3D Models
Guides
Driver installation and setup guides
12
Windows printer driver application notes
Windows 8/10 driver installation guide
MacOS printer driver application notes
MacOS driver installation guide
Linux printer driver application notes
View all 12
BOCA test program guides
7
Installing the Windows Configure and Test Program
Print FGL test ticket with Windows Configure and Test Program
Installing the Customer MAC Test Tool
Testing a BOCA using the Customer MAC Test Tool
Send Text (FGL commands) with Windows Configure and Test Program
View all 7
Vertical printer installation guides
4
BOCA Lemur vertical printer installation
BOCA Lemur-2 vertical printer installation
BOCA Lemur-C vertical printer installation
BOCA Lemur-X vertical printer installation
Roll holder and infeed guide installation guides
10
Roll holder overview
Lemur UPG & Lemur-K UPG Roll Holder Adaptor Kit (desktop use)
Lemur-C UPG Roll holder adaptor kit installation (desktop use)
Lemur-X UPG / Lemur-Z Roll holder installation
Lemur-X UPG Roll holder adaptor kit installation (desktop use)
View all 10
Paper low indicator guides
12
Low Paper warning overview
Lemur Low Paper Indicator Input Kit (Switch)
Lemur Low Paper Indicator Input Kit with JST connector(Switch)
Lemur Low Paper Indicator Input Kit (SQ Opto)
Lemur Low Paper Indicator Input Kit with JST connector (SQ Opto)
View all 12
Cash draw interface
3
Cash draw interface on Lemur models
Cash draw interface on Lemur-C
Cash draw interface on Lemur-X
Exit bezel guides
3
Lemur-X exit bezel for short tickets or receipts
Lemur-X exit bezel for long tickets or receipts
Lemur-X bezel installation guide
Help Desk Software
by Freshdesk Support Desk