Support

BOCA Printer troubleshooting 18

• Ticket feed position is incorrect
• Printer is feeding or skipping tickets
• Printer delivers poor print quality or does not print
• Printer doesn't cut on the perforation between the tickets
• No communication to my BOCA Printer

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Printer (menu) settings 23

• Change special head setting (print head setup for RADJW & RADJ4 only)
• Change print speed
• Change print intensity
• Change Ethernet to dynamic IP address setup
• Change Ethernet to static IP address setup

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Procedures 13

• How to submit a support ticket.
• Ticket load procedure
• Cut or tear opto position adjustment on a Lemur
• Paper guide ticket width adjustment (ADJ2, ADJW, ADJ4, RADJW & RADJ4)
• Paper guide setup for "cinema" style black mark (for RADJW & RADJ4 only)

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Maintenance 13

• Cleaning the print head on a Lemur
• Cleaning the cutter knife on a Lemur
• Cleaning the platen (rubber drive roller) on a Lemur
• Cleaning the optical sensor (opto) on a Lemur
• Cleaning the BC cutter optos on a Lemur

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Identification 8

• How to find the serial number of my BOCA printer?
• How to identify the interfaces on my BOCA
• Print head identification
• Print head cable identification and orientation
• Opto detector identification

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