Support

BOCA Printer troubleshooting 20

• Important changes to the printer operation with FGL26R/FGL46R firmware
• Default password on printers running R version firmware
• Lost or forgot the password for the web interface
• Ticket feed position is incorrect
• Printer is feeding or skipping tickets

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Printer (menu) settings 25

• Change special head setting (print head setup for RADJW & RADJ4 only)
• Change print speed
• Change print intensity
• Change Ethernet to dynamic IP address setup
• Change Ethernet to static IP address setup

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Procedures 15

• How to submit a support ticket.
• Ticket load procedure
• Paper guide ticket width adjustment (UPG)
• Opto position adjustment on a Lemur-X UPG
• Cut or tear opto position adjustment on a Lemur UPG

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Maintenance 14

• Cleaning the print head on a Lemur
• Cleaning the cutter knife on a Lemur
• Cleaning the platen (rubber drive roller) on a Lemur
• Cleaning the optical sensor (opto) on a Lemur
• Cleaning the BC cutter optos on a Lemur

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Identification 8

• How to find the serial number of my BOCA printer?
• How to identify the interfaces on my BOCA
• Print head identification
• Print head cable identification and orientation
• Opto detector identification

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Spare parts list 5

• Lemur spare parts list
• Lemur-C spare parts list
• Lemur-X spare parts list
• Lemur-R spare parts list
• Lemur-M spare parts list