Support

BOCA Printer troubleshooting 21

• How to tear-off the ticket correctly on a Boca without the automatic cutter option
• Important changes to the printer operation with FGL26R/FGL46R firmware
• Default password on printers running R version firmware
• Lost or forgot the password for the web interface
• Ticket feed position is incorrect

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Printer (menu) settings 26

• Change special head setting (print head setup for RADJW, RADJ4 & UPG-R only)
• Change print speed
• Change print intensity
• Change baud rate setting for serial port
• Change Ethernet to dynamic IP address setup

View all 26

Procedures 16

• How to submit a support ticket.
• Powering on your Lemur-X or Lemur-Z printer
• Ticket load procedure
• Paper guide ticket width adjustment (UPG)
• Opto position adjustment on a Lemur-X UPG

View all 16

Maintenance 17

• Cleaning the print head on a Lemur
• Cleaning the print head on a Lemur-X
• Cleaning the platen (rubber drive roller) on a Lemur
• Cleaning the optical sensor (opto) on a Lemur with UPG paper guide
• Cleaning the optical sensor (opto) on a Lemur (non UPG)

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Identification 8

• How to find the serial number of my BOCA printer?
• How to identify the interfaces on my BOCA
• Print head identification
• Print head cable identification and orientation
• Opto detector identification

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Spare parts list 6

• Lemur spare parts list
• Lemur-C spare parts list
• Lemur-X spare parts list
• Lemur-R spare parts list
• Lemur-M spare parts list

View all 6