To load tickets into the printer follow the steps below
- Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated (if your printer has an optional LCD then it will display PAPER OUT).
- Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to a stop (at this point the stock is between the thermal head and platen). Keep pressure against the stock and the printer will automatically feed the ticket stock.
When you need to reload ticket during printer you do not need to turn off your printer. Just insert the new tickets into the paper guide as described by step 2 above. Once the printer loaded the new tickets the printer will continue printing with the existing print job.
For ADJ2, ADJW, ADJ4, RADJW & RADJ4 printers
If you have any ticket load issues then make sure the paper guide slider bar is properly adjusted please see Paper guide ticket width adjustment (ADJ2, ADJW, ADJ4, RADJW & RADJ4)
For Universal Paper Guide (UPG) printers
In October of 2019 BOCA transitioned over to using a Universal Paper Guide (UPG). Below are photos of said paper guide.
If you have any ticket load issues then make sure the paper guide slider bar is properly adjusted please see Paper guide ticket width adjustment (UPG)