Boca has developed two programs that allow customer to test the printer. One operates over USB/HID & Ethernet interfaces and the other if a print driver is used.
For Mac use with printer drivers - This customer program is used with print drivers or USB connection.
For Mac use without printer driver - This customer program is used with USB/HID & Ethernet interfaces.
You may download load the program that fits your needs from our BOCA Printer configuration & test programs page.
To use these programs you will need to download the zip file to your Apple/Mac based host computer. The following steps will guide you through opening the program once it has been downloaded.
- The zip file you selected will be downloaded to the blue download folder on your taskbar. That is near the trashcan.
- Click on the blue folder and then click on Open in Finder icon.
- Finder will open up the download folder, double click on the zip file to open it. For Mac use without print driver, this will be boca_customer_mac. For Mac use with print drivers, this will be boca_customer_driver_mac.
- Control - click on the app icon, this will either be
or
Then choose Open from the shortcut menu. - When the popup box shows up, click on Open. The program should upon up at this time.
- If for some reason you are not able to open the program, then you may be dealing with Privacy Accessibility restrictions. Please see the next section.
Privacy Accessibility restrictions.
There is a possibility that you MAC may not run the program due to Privacy Accessibility restrictions.
The below reviews how to change these settings.
- Click on the System Preferences icon that is located on your taskbar.
- Click on Security & Privacy icon
- When the Security & Privacy menu comes up, click on lock icon to unlock it to make the necessary changes. Accessibility and then click on the + button.
- Enter in the appropriate Name and Password, click on Unlock button.
- The Security & Privacy menu will now show the unlocked icon. Click on the + button.
- When the Finder menu popup comes up, click on Downloads to highlight it and then click on boca_customer_driver_mac (will be shown if you downloaded the driver version of the program) or boca_customer_mac (will be shown if you downloaded the interface version of the program)
Your Finder page may be different than what is shown in the above image - Scroll down on the second field and on the app icon, this will either be cust_driver_mac (if you downloaded the driver version of the program) or customer_mac (if you downloaded the interface version of the program).
Your Finder page may be different than what is shown in the above image - When the below menu is seen, click on the Open button
Your Finder page may be different than what is shown in the above image - The app you have selected will now be shown on the list. cust_driver_mac (if you downloaded the driver version of the program) or customer_mac (if you downloaded the interface version of the program).
Your Finder page may be different than what is shown in the above image - You should now be able to open up the application.
If you were not able to run the test app using the above steps outlined in this document then please create a new support ticket.