When requested, you can download the TeamViewer Quick Support below to provide us remote access to your local system your BOCA printer is connected to.
TeamViewer is a popular piece of software used for Internet-based remote access and support. TeamViewer's software can connect to any PC or server, so we can remotely control our partner's PC as if we were sitting right in front of it. However, we still require you as a local operator carrying out manual tasks if required.
Download TeamViewer Quick Support
TeamViewer uses RSA private/public key exchange (2048-bit) and AES (256-bit) session encryption.
Clicking the link will add the Quick Support application to your desktop screen for easy access. Then, you can double-click the application to get assistance from your help desk provider at any time.
Steps:
- Download and open the Quick Support app.
- Our TLS - Boca Systems' help desk will request our ID and password.
- When we connect, the remote session will begin and we can remotely control your computer.
- Once we are finished we will close the connection, and you can close the Quick Support app
Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access.
