STATUS COMMANDS
The status enabled function must be set to activate these commands. Please note that the printer may not respond to status commands immediately, as the printer must first process any data received prior to the status command. In other words, there is a potential response delay of a few seconds if the status request is received in the middle of printing a ticket.
Note: All FGL commands are case-sensitive.
Normal mode (factory default)
While the printer asynchronously sends status messages whenever a change in status occurs, status commands can only be processed when the printer is ready and fully operational (paper loaded, no faults, etc.). In other words, no status responses will be sent while the printer is busy and/or in an error state. Status requests sent while the printer is in a busy/error state will not receive a response, until the printer returns to its ready state. As the printer can only send status when it is operational, the only status messages received in response to an <S1> status request will be X-ON and low paper. All other status messages will be sent once, and only once, as the change in status occurs.
Typical Lemur-X unsolicited and solicited status messages:
| Hex | Dec | Description | Unsolicited | Solicited |
|---|---|---|---|---|
| 06H | 6 | TICKET ACK – Sent after each receipt or ticket is printed | YES | NO |
| 0FH | 15 | LOW PAPER – used with optional low paper sensor | YES | NO |
| 10H | 16 | OUT OF PAPER – printer runs out of media | YES | NO |
| 11H | 17 | X-ON – sent when printer goes ready | YES | YES <S1> |
| 12H | 18 | POWER ON – sent when printer is powered on | YES | NO |
| 13H | 19 | X-OFF – sent when printer goes busy | YES | NO |
| *16H | *22 | TICKET REMOVED – sent when media is taken | YES | NO |
| 18H | 24 | PAPER JAM – printer is in a media jam error state | YES | NO |
| 19H | 25 | ILLEGAL DATA – when printer receives illegal data | YES | NO |
| 1AH | 26 | POWER UP PROBLEM – printer has power up error | YES | NO |
| 1CH | 28 | DOWNLOAD ERROR – error downloading font or image | YES | NO |
| 1DH | 29 | CUTTER JAM – cutter knife has failed to move | YES | NO |
* Is only sent when printer path type is set for path 1 – exit opto, by default the printer is not set for this mode. ONLY FOR LEMUR-X WITH PRESENTER.
Alternative status modes
Alternate protocols, “single ticket status mode” and “solicited status mode”, are available, where the printer will process all status requests received during fault conditions. However, in either of these modes, the printer will not send any unsolicited status messages, except for power on (12H) and ticket printed (ACK = 06H).
Single Ticket Status Mode - <s90>
Supported since FGL#6M194 and newer or FGL#6N156 and newer. This alternative protocol disables unsolicited status messages except for power on (12H), ticket printed (ACK = 06H), low paper, ticket waiting and ticket removed. X-ON and X-OFF will still be sent, but only to indicate buffer full/empty status. The printer will respond to all status requests received during an error state. However, non-status related data should not be sent during an error state, as it may cause errors. This mode should only be used when ticket data is sent one ticket at a time. After sending each ticket, the user should send an <S92> status request and receive either a “good status” (41H) or “low paper” prior to sending additional ticket data. (On printers configured with a presenter; a ticket waiting (17H) will be sent unsolicited when the ticket arrives in the presenter and a "ticket removed status" (16H) will be sent prior to the "good status" (41H) message.)
Typical Lemur-X unsolicited and solicited status messages:
| Hex | Dec | Description | Unsolicited | Solicited |
|---|---|---|---|---|
| 06H | 6 | TICKET ACK – Sent after each receipt or ticket is printed | YES | NO |
| 0FH | 15 | LOW PAPER – used with optional low paper sensor | YES | YES <S92> |
| 10H | 16 | OUT OF PAPER – printer runs out of media | NO | YES <S92> |
| 11H | 17 | X-ON – sent when printer goes ready | YES | NO |
| 12H | 18 | POWER ON – sent when printer is powered on | YES | NO |
| 13H | 19 | X-OFF – sent when printer goes busy | YES | NO |
| *16H | *22 | TICKET REMOVED – sent when media is taken | YES | NO |
| *17H | *23 | TICKET WAITING – sent when media is presented | YES | YES <S92> |
| 18H | 24 | PAPER JAM – printer is in a media jam error state | NO | YES <S92> |
| 19H | 25 | ILLEGAL DATA – when printer receives illegal data | NO | YES <S92> |
| 1AH | 26 | POWER UP PROBLEM – printer has power up error | NO | YES <S92> |
| 1CH | 28 | DOWNLOAD ERROR – error downloading font or image | NO | YES <S92> |
| 1DH | 29 | CUTTER JAM – cutter knife has failed to move | NO | YES <S92> |
| 41H | 65 | GOOD STATUS – printer is ready | NO | YES <S92> |
* Is only sent when printer path type is set for path 1 – exit opto, by default the printer is not set for this mode. ONLY FOR LEMUR-X WITH PRESENTER.
Solicited Status Mode - <s91>
This alternative protocol disables all unsolicited status messages, except power on (12H) and ticket printed (ACK = 06H). X-ON and X-OFF will still be sent, but only to indicate buffer full/empty status. NOTE: When the printer is in an error state, it will only respond to <S92> status requests. All other data and status requests will be deleted until the printer returns to an error-free condition.
Typical Lemur-X unsolicited and solicited status messages:
| Hex | Dec | Description | Unsolicited | Solicited |
|---|---|---|---|---|
| 06H | 6 | TICKET ACK – Sent after each receipt or ticket is printed | YES | NO |
| 0FH | 15 | LOW PAPER – used with optional low paper sensor | YES | YES <S92> |
| 10H | 16 | OUT OF PAPER – printer runs out of media | NO | YES <S92> |
| 11H | 17 | X-ON – sent when printer goes ready | YES | NO |
| 12H | 18 | POWER ON – sent when printer is powered on | YES | NO |
| 13H | 19 | X-OFF – sent when printer goes busy | YES | NO |
| *16H | *22 | TICKET REMOVED – sent when media is taken | NO | NO |
| *17H | *23 | TICKET WAITING – sent when media is presented | NO | YES <S92> |
| 18H | 24 | PAPER JAM – printer is in a media jam error state | NO | YES <S92> |
| 19H | 25 | ILLEGAL DATA – when printer receives illegal data | NO | YES <S92> |
| 1AH | 26 | POWER UP PROBLEM – printer has power up error | NO | YES <S92> |
| 1CH | 28 | DOWNLOAD ERROR – error downloading font or image | NO | YES <S92> |
| 1DH | 29 | CUTTER JAM – cutter knife has failed to move | NO | YES <S92> |
| 41H | 65 | GOOD STATUS – printer is ready | NO | YES <S92> |
* Is only sent when printer path type is set for path 1 – exit opto, by default the printer is not set for this mode. ONLY FOR LEMUR-X WITH PRESENTER.
Disable alternative protocols
To set the printer back to "normal status mode" send the FGL command <cs> once to the printer.
STATUS REQUESTS
Normal mode Status Request - <S1>
As the printer can only send status when it is operational, the only status messages received in response to an <S1> status request will be X-ON and low paper.
Solicited Status Request - <S92>
When operating in either of the alternative status modes, the printer will send status in response to an <S92> command. A 41H is sent to indicate good status. The only time the printer is unable to send a response is when the printer is busy, indicated by sending an X-OFF. Like all status requests, there is a potential response delay of up to a few seconds if the status request is received in the middle of printing a ticket.
Status request frequency
Do not perform excessive status request. Each status query causes an interrupt to the printer and adds to unnecessary overhead. We would normally recommend an interval of 1 sec (or longer if possible).
Path 1 to exit opto configuration - <p16>
The software command <p16> may be sent to the printer to configure path 1 to exit opto configuration. This command only needs to be sent once to make the necessary setting changes, and the printer will reset of receipt of said command. This setting change will still stay in effect even when the power has been cycled to the printer.
BI-DIRECTIONAL STATUS (for Serial, Ethernet, USB and Bluetooth)
The printer will transmit status information back to the host via the interface (for Serial and USB, make sure the status enabled is set up correctly). The available status codes for all different printer models are as follows:
CODE | DESCRIPTION | |
(HEX) | (DEC) |
|
01H | 01 | REJECT BIN WARNING (3) |
02H | 02 | REJECT BIN ERROR (3) / STX (start of text) |
03H | 03 | PAPER JAM PATH 1 (1) / ETX (end of text) |
04H | 04 | PAPER JAM PATH 2 (1) |
05H | 05 | TEST BUTTON TICKET ACK |
06H | 06 | TICKET ACK |
07H | 07 | WRONG FILE IDENTIFIER DURING UPDATE |
08H | 08 | INVALID CHECKSUM |
09H | 09 | VALID CHECKSUM |
0AH | 10 | OUT OF PAPER PATH 1 (1) / LF (line feed) |
0BH | 11 | OUT OF PAPER PATH 2 (1) |
0CH | 12 | PAPER LOADED PATH 1 (1) |
0DH | 13 | PAPER LOADED PATH 2 (1) / CR (carriage return) |
0EH | 14 | ESCROW JAM (3) |
0FH | 15 | LOW PAPER |
10H | 16 | OUT OF PAPER |
11H | 17 | X-ON |
12H | 18 | POWER ON |
13H | 19 | X-OFF |
14H | 20 | BAD FLASH MEMORY |
15H | 21 | NAK (illegal print command) |
16H | 22 | RIBBON LOW / TICKET TAKEN (4) |
17H | 23 | RIBBON OUT / TICKET WAITING IN PRESENTER |
18H | 24 | PAPER JAM |
19H | 25 | ILLEGAL DATA |
1AH | 26 | POWER UP PROBLEM |
1CH | 28 | DOWNLOADING ERROR |
1DH | 29 | CUTTER JAM |
1EH | 30 | STUCK TICKET (3) or CUT JAM PATH1 (2) |
1FH | 31 | CUT JAM PATH2 (2) |
41H | 65 | PRINTER GOOD (5) |
The above status information can be requested from the printer by sending <S1> (or <S92>) as described previous section.
Note 1: This status information is available only in Ventek Dual Supply Mode.
Note 2: Special firmware releases only.
Note 3: Status messages for printers with magnetic encoding.
Note 4: This status information is available only if set to "Path1 Exit Opto" and ticket taken sensor is installed.
Note 5: This status information is available only if set to "Single Ticket Status Mode" or "Solicited Status Mode".
For more information, please see the programming guide