BOCA Printer troubleshooting

Cutter failure at power on
If your printer shows "cutter failure" on the display at power on, you may try the steps below to solve this issue. On the ID tag of the print...
Tue, 31 Mar, 2020 at 10:43 AM
Unjamming the BC cutter knife
During shipment of your printer there is a possibility that the guillotine cutter knife became trapped under the stationary cutter blade. This will cause th...
Tue, 31 Mar, 2020 at 9:59 AM
Common interface problems
Parallel (or Serial) to USB (or Ethernet) adapter cable While some of our customers claim to have successfully used Parallel or Serial to USB or Ethernet c...
Tue, 31 Mar, 2020 at 12:25 PM
German Characters not printing
Not all Boca fonts support German and/or International characters. The fonts that do, support German characters at both their "original" character...
Fri, 30 Apr, 2021 at 11:25 AM
Euro sign not printing
To print the euro sign you need to make sure that when sending ticket data to the printer, the data is formatted according to Code page 850. This is the way...
Wed, 17 Jun, 2020 at 11:57 AM
How can I control the cutter using print commands?
On a printer with a cutter unit installed the cutter cannot be switched off to act as a printer without a cutter. It is not possible to manually tear-off a ...
Wed, 24 Jun, 2020 at 2:58 PM
How can I control the cutter using printer driver?
On a printer with a cutter unit installed the cutter cannot be switched off to act as a printer without a cutter. It is not possible to manually tear-off a ...
Wed, 24 Jun, 2020 at 2:58 PM
Can I print to one BOCA printer from multiple computers?
The BOCA printers are not designed to be used from two or more computers at the same time. The printer will mix-up any data that arrives in its input buffer...
Thu, 2 Jul, 2020 at 9:13 AM
Lemur-X, problems with cutting or poor print out
If you experience problems with cutting,  a poor print out or or ticket feeding, the print head assembly may have gotten unlocked. This may happen during sh...
Tue, 6 Oct, 2020 at 4:12 PM